Customer Centrics is a communications transformation company.
We bring innovative technologies together with reimagined language and design to help our clients and their customers better understand each other.
The CustomerCentrics™ CCM Delivery Model
We have designed the process and developed all supporting Intellectual Property to take our clients through a very structured CCM journey. It is this model that can be easily incorporated into any customer communications program.
Benefits when you get it right
Operational benefits realised by our clients choosing to reimagine the customer communications function, deviating from the “like for like” approach include:
3 months to 2 days -
reduction in template
20% - 30% reduction in
on-going run costs
30% - 40% reduction
to inbound call
9 months reduced to
4 days to onboard a new partner to 30 products
language comprehensively reduced to ~15 yo
50% reduction in