If you always do
what you've always done,
you'll always get what
you've always got.
HENRY FORD
Insights
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Artificial Intelligence (AI) driven
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Early opportunity definition
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Establishes fact base
Capability Maturity Assessment
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Current state / future state
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Gap & urgency
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Your transformation roadmap
Accelerated Sourcing
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Rapid decision making
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Designed for collaboration
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Focus on your critical uncertainties
Implementation
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Re-imagined language & design
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Solution implementation
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Capability uplift
Problem
Definition
Solution
Implementation
The CustomerCentrics™ CCM Delivery Model
We have designed the process and developed all supporting Intellectual Property to take our clients through a very structured CCM journey. It is this model that can be easily incorporated into any customer communications program.
Benefits when you get it right
Operational benefits realised by our clients choosing to reimagine the customer communications function, deviating from the “like for like” approach include:
60%-80% reduction
in templates
3 months to 2 days -
reduction in template
change time
20% - 30% reduction in
on-going run costs
30% - 40% reduction
program costs
5%-15% reduction
to inbound call
volumes
9 months reduced to
4 days to onboard a new partner to 30 products
language comprehensively reduced to ~15 yo
50% reduction in
case management
effort