feature_rings2.png
If you always do
what you've always done,
you'll always get what
you've always got.

 

HENRY FORD

Communicate better. 

We help our clients to design and deploy technology to create better customer experiences  

blue_arrow.png
dark_blue_arrow.png

Insights

  • Artificial Intelligence (AI) driven

  • Early opportunity definition

  • Establishes fact base

blue_arrow.png

Capability Maturity Assessment

  • Current state / future state

  • Gap & urgency

  • Your transformation roadmap

green_arrow.png

Accelerated Sourcing

  • Rapid decision making  

  • Designed for collaboration

  • Focus on your critical uncertainties

lime_arrow.png

Implementation

  • Re-imagined language & design

  • Solution implementation

  • Capability uplift

cc_problem_icon.png
cc_problem_banner3.png
Problem
Definition
cc_definition_banner3.png
cc_definition_icon.png
cc_solution_icon.png
cc_solution_banner3.png
Solution
Implementation
cc_implementation_banner3.png
cc_implementation_icon.png

The CustomerCentrics™ CCM Delivery Model

We have designed the process and developed all supporting Intellectual Property to take our clients through a very structured CCM journey. It is this model that can be easily incorporated into any customer communications program.

blue_arrow.png

Benefits when you get it right

Operational benefits realised by our clients choosing to reimagine the customer communications function, deviating from the “like for like” approach include:

benefit_graphic_1.png
benefit_graphic_2.png
benefit_graphic_3.png
benefit_graphic_4.png

60%-80% reduction

in templates

3 months to 2 days -
reduction in template
change time

20% - 30% reduction in
on-going run costs

30% - 40% reduction
program costs

benefit_graphic_5.png
benefit_graphic_6.png
benefit_graphic_7.png
benefit_graphic_8.png

5%-15% reduction

to inbound call

volumes

9 months reduced to 

4 days to onboard a new partner to 30 products

language comprehensively reduced to ~15 yo

50% reduction in

case management

effort

Let’s discuss your next communications program in more detail.