If you always do
what you've always done,
you'll always get what
you've always got.
HENRY FORD
Customer Centrics is a communications transformation company.
We bring innovative technologies together with reimagined language and design to help our clients and their customers better understand each other.
Insights
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Artificial Intelligence (AI) driven
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Early opportunity definition
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Establishes fact base
Capability Maturity Assessment
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Current state / future state
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Gap & urgency
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Your transformation roadmap
Accelerated Sourcing
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Rapid decision making
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Designed for collaboration
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Focus on your critical uncertainties
Implementation
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Re-imagined language & design
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Solution implementation
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Capability uplift
Benefits when you get it right
Operational benefits realised by our clients choosing to reimagine the customer communications function, deviating from the “like for like” approach include:
60%-80% reduction
in templates
3 months to 2 days -
reduction in template
change time
20% - 30% reduction in
on-going run costs
30% - 40% reduction
program costs
5%-15% reduction
to inbound call
volumes
9 months reduced to
4 days to onboard a new partner to 30 products
language comprehensively reduced to ~15 yo
50% reduction in
case management
effort