If you always do
what you've always done,
you'll always get what
you've always got.

 

HENRY FORD

Communicate better. 

We help our clients to design and deploy technology to create better conversations and customer experiences with their customers

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Insights

  • Artificial Intelligence (AI) driven

  • Early opportunity definition

  • Establishes fact base

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Capability Maturity Assessment

  • Current state / future state

  • Gap & urgency

  • Your transformation roadmap

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Accelerated Sourcing

  • Rapid decision making  

  • Designed for collaboration

  • Focus on your critical uncertainties

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Implementation

  • Re-imagined language & design

  • Solution implementation

  • Capability uplift

Problem
Definition
Solution
Implementation

The CustomerCentrics™ CCM Delivery Model

We have designed the process and developed all supporting Intellectual Property to take our clients through a very structured CCM journey. It is this model that can be easily incorporated into any customer communications program.

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Benefits when you get it right

Operational benefits realised by our clients choosing to reimagine the customer communications function, deviating from the “like for like” approach include:

60%-80% reduction

in templates

3 months to 2 days -
reduction in template
change time

20% - 30% reduction in
on-going run costs

30% - 40% reduction
program costs

5%-15% reduction

to inbound call

volumes

9 months reduced to 

4 days to onboard a new partner to 30 products

language comprehensively reduced to ~15 yo

50% reduction in

case management

effort

Let’s discuss your next communications program in more detail.

Office

Level 32, 101 Miller Street

North Sydney NSW 2060

Contact

Connect

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© Customer Centrics 2020.  All Rights Reserved.