Customer Centrics is a communications transformation company. 

We bring innovative technologies together with reimagined language and design to help our clients and their customers better understand each other.

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Insights

  • Artificial Intelligence (AI) driven

  • Early opportunity definition

  • Establishes fact base

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Capability Maturity Assessment

  • Current state / future state

  • Gap & urgency

  • Your transformation roadmap

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Accelerated Sourcing

  • Rapid decision making  

  • Designed for collaboration

  • Focus on your critical uncertainties

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Implementation

  • Re-imagined language & design

  • Solution implementation

  • Capability uplift

Problem
Definition
Solution
Implementation

The CustomerCentrics™ CCM Delivery Model

We have designed the process and developed all supporting Intellectual Property to take our clients through a very structured CCM journey. It is this model that can be easily incorporated into any customer communications program.

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Benefits when you get it right

Operational benefits realised by our clients choosing to reimagine the customer communications function, deviating from the “like for like” approach include:

60%-80% reduction

in templates

3 months to 2 days -
reduction in template
change time

20% - 30% reduction in
on-going run costs

30% - 40% reduction
program costs

5%-15% reduction

to inbound call

volumes

9 months reduced to 

4 days to onboard a new partner to 30 products

language comprehensively reduced to ~15 yo

50% reduction in

case management

effort

Let’s discuss your next communications program in more detail.

Office

Level 32, 101 Miller Street

North Sydney NSW 2060

Contact

Connect

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© Customer Centrics 2020.  All Rights Reserved.