Step 2:  Definition

Where do I want to be?

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CCM Capability Maturity Assessment

A multi-data point analysis of CCM Service Delivery. Conducted via workshops, structured interviews and self-assessment questionnaires across all key executive and operational stakeholders. We assess across the following data points:

Platform and  enablers

CCM system

Workflow automation

Data transformation

Analytics

Interactive/ ad-hoc functionality

Reporting

Archive system

Delivery

Projects and dev lifecycle

Communications team and project delivery

Content creation and governance

Template design

- Multi-channel delivery

- White labelling

- Shared content

Content management

Test and deploy

Support and maintenance

Manage support and incidents

Maintain applications

Monitoring and evaluation

Track and assess performance and deliverability

Track and assess success of CCM Team

Ensure regulatory compliance

We then:

  • provide a fact-based analysis of the current-state CCM service capability against pre-defined best practices and desired future-state

  • define gaps between current-state and future-state needs including urgency for remediation

Current Capability

3 – Satisfactory

Required Capability

4 – Good Practice

Urgency of Remediation

Low

  • provide a heat-map of current capability for each data point

  • define how your current-state aligns with your business strategies

  • define urgency and priorities for future improvement as part of a transformation roadmap

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Let's talk about how we are going to help you get there.

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DXC Technology

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Level 32, 101 Miller Street

North Sydney NSW 2060

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