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The CustomerCentrics™ CCM Delivery Model
Where do I start?
Understanding your company’s communication problem is the first step in determining opportunity for improvement.
We have the following capabilities to help you:
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Insights
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Health-check & remediation
Where do I want to be?
Defining the future-state for your company’s communications is important to identify not only the gap between current-state and future-state but also how to get there.
We have the following capability to help you:
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CCM capability maturity
What solution should I choose?
Navigating through the CCM solution selection process can be difficult.
We have the following capabilities to help you:
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Accelerated sourcing
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CCM solution requirements
How do I realise the vision?
From start to finish, we can help you transform your current communications into the platform you need. We have the following capabilities to help you:
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Content writing and remediation
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Multi-channel template design
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Technical analysis and specification
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CCM development and implementation
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Staff augmentation
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Target operating model advisory
Let's discuss the CustomerCentrics™ CCM Delivery Model.
“Customer Centrics are in a unique ‘sweet spot’ of truly understanding the legacy challenge of customer communications, the current drivers of efficiency and customer experience, and the looming challenge of integrated technology delivery and real-time decisioning that customers will not only demand, but expect as normal”.
Jody Bews-Hair
| Head of Customer Experience
Southern Cross Health Society